Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to providing secure and reliable delivery for every order.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During periods of high demand, holidays, or promotional events, processing times may be slightly extended.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Times
Estimated delivery times may vary depending on your location and shipping conditions.
Typical delivery times:
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Australia: 7–15 business days
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International orders: 7–20 business days
Please note that delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather conditions, or high shipping volume periods.
Shipping Costs
Shipping costs are calculated and displayed during checkout unless otherwise stated as part of a free shipping promotion.
Any applicable customs duties, import taxes, or local fees are the responsibility of the customer unless specified otherwise.
Tracking Information
Once your order has shipped, tracking details will be sent to the email address provided during checkout.
Please allow a few days for tracking updates to appear after shipment confirmation.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information submitted by the customer.
Lost or Delayed Packages
If your order is significantly delayed or appears lost in transit, please contact us at nexaroonlinestore@gmail.com and we will review the shipment status with the carrier.
Depending on the situation, we may offer a replacement or refund if the package is confirmed lost.
Delivered Orders
Once a package is marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
If you believe your package was delivered incorrectly, please contact the shipping carrier directly and also notify us so we can assist where possible.
Contact
For any shipping-related questions or assistance regarding your order, please contact: